Privacy Policy

When you use our Service, we may collect:

• Personal and Business Information: such as your name, email, phone number, billing information (credit card or bank account details), business address, and dispatch preferences—necessary for account setup and service delivery.
• Client Content: includes calls, text or chat transcripts, messages, scheduling data, lead information, notes, and files you or your customers provide.
• Usage and Technical Data: such as IP addresses, browser type, device info, pages visited, feature usage, and error logs—collected automatically to maintain service quality.
• Cookies and Tracking Technologies: we and our partners use cookies, pixels, and analytics to enhance the website experience, remember preferences, and tailor content.

We use collected data to:

• Provide and operate our Service, including AI-powered answering, dispatching, follow-ups, and integrations with CRMs and calendars.
• Process payments, manage subscriptions, and send billing reminders.
• Communicate with you via email, chat, or SMS for support, service updates, and account notifications.
• Improve and develop new AI features, service capabilities, and system performance.
• Monitor and detect security threats, fraud, abuse, and compliance with legal obligations.
• Facilitate marketing communications—including newsletters and special offers—only with your consent.

We may share your data with:

• Service Providers: including payment processors, AI/chat partners, hosting providers, analytics vendors, and CRM tools—who process data on our behalf under confidentiality agreements.
• Business Transfers: such as mergers, acquisitions, or asset sales, where data may be transferred as part of a business transaction, with notice provided.
• Legal or Security Requirements: when required by law, legal process, or to protect against fraud or security threats.
• Your Consent: we may share data for any purpose you expressly authorize.

We will never sell your personal or client data.

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing or promotional purposes.

We use cookies and similar technologies to:

• Remember user preferences and login info
• Analyze usage trends and performance
• Deliver relevant content and marketing (where consented)

You can control cookies via your browser settings, but disabling them may impact Service functionality.

We retain your data only as long as necessary to:

• Provide the Service and fulfill contractual obligations
• Comply with legal and tax requirements
• Resolve disputes or enforce policies
• Support AI training and quality improvements using anonymized, aggregated data

After these purposes are fulfilled, data is securely deleted or rendered anonymous.

Depending on your location, you may have rights including:

• Accessing, correcting, or deleting your personal data
• Withdrawing consent for specific uses (e.g., marketing or cookies)
• Requesting data portability or raising privacy concerns

To exercise your rights, please contact us at info@aidispatch.io. We may require verification before acting on your request.

AiDispatch's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• No Advertising: We do not use Google user data to serve advertisements.
• Human Access Restrictions: We do not allow humans to read Google user data unless we have your affirmative agreement for specific messages, it is necessary for security purposes, or it is required to comply with applicable law.
• No Generalized AI/ML Training: We do not use Google user data to train generalized AI or ML models. Data is used solely to provide and improve the specific features of the AiDispatch application for the user.